Card features
- How is the cashplus Gold prepaid MasterCard different from a credit card?
- Where can I use my cashplus prepaid Gold MasterCard card?
- Can I get a cashplus Gold card if I have any County Court Judgments?
- How much does the cashplus Gold prepaid MasterCard cost?
- Is my cash secure?
- What is the Cirrus® ATM card and where can I use it?
Using cashplus Gold card
- How do I top-up my account?
- If I don't want to receive text updates after topping up my account at the Post Office® what should I do?
- Can I get cash from an ATM?
- Can I use my cashplus card to get cash from a bank?
- Is there a limit to how much cash I can withdraw from my account each day?
- Is there a limit to how much I can top-up per day?
- Can I use my card for everyday purchases?
- Can I use my cashplus card for online shopping?
- Are there any MasterCard retail outlets where I won't be able to use my card?
- Want to hire a car?
- What address should I give when I purchase goods online or by mail order/phone?
- Can I use my cashplus card abroad?
Keeping your card safe
- What happens if my cashplus card is lost or stolen?
- Can I create my own PIN?
- What happens if I forget my password or PIN?
- What happens if a transaction that is not mine appears on my account?
Managing your cashplus account
- How can I check my balance and transactions?
- Can I get my wages paid directly into my cashplus prepaid Gold MasterCard account?
- How are transactions authorised?
- Do I need a minimum account balance when I use my card?
- Why might a transaction be declined?
- What is a pending transaction?
- Will I have to pay any interest?
- How do I get additional cashplus cards for my family or friends?
- What happens when my cashplus prepaid Gold MasterCard expires?
- How do I close my account?
- What are the activeplus and flexiplus pricing plans?
- Changing your account option
All about getting your cashplus prepaid Gold MasterCard®
- When will my cashplus Gold card arrive after applying online?
- How do I check the status of my application?
- What is a bar code letter?
- What do I have to do once I receive my bar code letter?
- How do I get a replacement bar code letter?
- When will my cashplus card arrive after applying at a cashplus retail outlet?
- Can I use my cashplus card straight away?
- How do I activate my cashplus card?
- How do I apply for flexiplus?
- How do I upgrade to a full cashplus account?
- What are the activeplus and flexiplus pricing plans?
- How do I change my pricing plan?
- How do I top-up my account?
- If I don't want to receive text updates after topping up my account at the Post Office®, what should I do?
I've been sent a new replacement card. Why and what do I do now?
- Why have I been issued with a replacement card?
- Will these changes affect me?
- Will I be charged for my replacement card?
- I have not received my replacement additional cards, when will they arrive?
- I've lost my letter explaining how to activate my replacement card, what do I do?
- I have forgotten my 8-digit security code, what do I do?
- Will I receive replacement cards for additional card holders?
- When should I activate my replacement card?
- I have received my replacement card but not my Personal Identification Number (PIN)?
- Is receiving my new PIN via the telephone safe?
- How can I tell the difference between my old card and my replacement card?
- My replacement card was declined, what's wrong?
- Where is my money being held and is it secure?
