Using a cashplus prepaid gold MasterCard®
Yes, if you have been fully verified. You can get cash from any cash machine that displays the MasterCard acceptance mark, up to the amount that's in your account or up to a limit of £500 per day♦. Please see below for more information about the cash limit you can withdraw from your account. There is a withdrawal fee of £0.99 per UK ATM withdrawal (selected ATM owners may charge additional fees) and £3 per non-UK ATM withdrawal.
Click here to locate your nearest MasterCard ATM.
- the extended time period that can occur between when a transaction is authorised and when funds are deducted from your account, and
- the difference that can occur between the amount authorised and the amount subsequently claimed.
Yes. Your cashplus card is welcome wherever the MasterCard acceptance mark is displayed, at more than 25 million retail outlets globally. So long as you have been fully verified you can also use your card to get cash at MasterCard cash machines♦ all over the world. There is a 2.75% foreign exchange fee for both retail purchases and ATM withdrawals and a £3 withdrawal fee per ATM transaction. Please note: selected ATM owners may charge additional fees. See Terms and Conditions for full details.
Click here to find a MasterCard ATM abroad.
Your prepaid card is like a debit or credit card when it comes to purchasing goods and services. When you want to buy something, we are asked if you have enough funds in your account to cover the purchase price of what you want to buy.
This means when your card is put in the Chip and PIN terminal, it will connect to us online. We will then say that you have enough money in your account to pay for what you want to buy and hold the funds until the purchase is fully processed. Nobody will be able to see your account balance.
Like debit and credit cards, a transaction is pending when a merchant or retailer requests confirmation that you have funds available for the transaction. We have confirmed that you had the funds available and we are holding them for the merchant or retailer to process the transaction. We hold them up to 12 days for the merchant to confirm the transaction.
If the transaction is not confirmed by the merchant within this timeframe the funds will be released back to your available account balance. It will appear as "pending" when you view your statements online, or will have a "P" next to it if you request a text of your last five transactions. If you would like to cancel a pending transaction or have any questions about the transaction please contact the merchant directly as they will have to cancel it.
1) Tips and service charges
At certain outlets the authorisation amount may be increased before the transaction is approved. This is to protect both you and ourselves. At such locations, an additional percentage (usually 10%-20%) will be added to the bill total to cover service charges, tips or other similar costs. The merchant will check for the value of the bill plus the additional percentage, and may decline your card if there are not sufficient funds available.
For example: at restaurants your account balance should be 20% more than the bill total for your unique card to be accepted. This is to accommodate for any service charge or tip.
2) Minimum account balance
In some circumstances, you may need a minimum balance in your unique account for your card to be accepted. For example, at fuel stations you will need a minimum of £50 in your account for "pay at pump" usage. To avoid this, please go directly to the attendant to authorise the exact amount you wish to purchase.
The process of closing your account may take up to 30 days so you may prefer to withdraw funds by ATM♦ or by making purchases at a MasterCard outlet. Once your account balance is zero or as low as possible, simply send a letter and your card cut in half to:
Customer Services
PO Box 466
Salford
M50 2XU
If you do not wish to do the above and you request a refund you will be charged a cancellation fee of £10 (see the Fee Summary).
*Calls made to 0871 numbers are charged at 10pence per minute from a BT landline. Calls from other networks may vary.
♦ATM/bank cash withdrawals, additional card facilities, top-ups by way of standing order or wages payment are not available unless you have been fully identified and your card has been upgraded.
